More than 400 pharmacies. A colleague has done it.
Pharmacy owners describe their rollout, with figures to back it up. Role, size and region only: names appear only with each person's written agreement. Network figure: 2026.
Case studies
Standard vocal"We have divided the clogging of our telephone line by 20."
Aurélien Martin, pharmacy owner · Montigny-lès-Metz (57) ·
A pharmacy where all calls came in on a single number, and where the counter acted as the switchboard: orders, administrative work, preparation of doses to be administered. The owner wanted to free the main line for patients who need advice.
Standard vocal"I tell you sincerely: the switchboard changes your life."
Yoni Chekroun, pharmacy owner · Paris 11th ·
A Paris pharmacy where the team spent a considerable amount of time on the telephone, and where the patient at the counter heard "please hold" while a call was being handled. The owner's fear before installing the voice switchboard: losing customers.
Standard vocal"Fewer calls, better sorted: the team has got time back to give advice."
David Illouz, pharmacy owner · Nanterre (92) ·
A pharmacy in the Hauts-de-Seine where picking up the phone while a patient was waiting at the counter had become painful for the whole team. The owner's fear before installing the voice assistant: missing out on sales.
Standard vocal"Bookings work hugely well: I have won back customers I did not have."
Ilan Krief, pharmacy owner · Pharmacie SO OUEST, Levallois-Perret (92) ·
A pharmacy in the Hauts-de-Seine that came to Nexum "out of trust and on a gut feeling". What grew the most was not what was expected: bookings, then delivery.
Standard vocal"We save up to two hours a day, and the subscription pays for itself many times over."
Delphine Pham, pharmacy owner · Pharmacie du Marché, Saint-Mandé (94) ·
A pharmacy in the Val-de-Marne that came through word of mouth, where the difference showed from the very first week. The owner systematically consults her team, cost in hand, before adopting a tool.
Standard vocal"In less than a month, 500 calls… and I only had to pick up about a hundred times."
Benjamin Sala, pharmacy owner · Pharmacie de Flandre, Paris 19ᵉ ·
A pharmacy in the 19th arrondissement located behind some large pharmacies, whose owner hesitated for a long time for fear that it would not pay for itself. Three weeks were enough to settle the matter.
Let's see what Nexum would change in the pharmacy
A demonstration led by a pharmacist from the team, on the pharmacy's own call and order flows.