The pharmacy, present for every customer.
One pharmacy owner, one counter, too many calls. The voice assistant picks up on the first ring, checks the real stock and reserves — while the team finishes the dispensing in progress.
- 90 %+
- of calls handled with nobody at the counter
- ÷ 5
- the time the team spends on the phone
- 48 h
- from signature to the first call handled, no hardware
Internal figures, reference deck 2026 — measured across the equipped pharmacies
A pharmacist trained to advise. Not to pick up the phone forty times a day.
Nexum does not replace the pharmacist. It gives back the time to do the job — the switchboard picks up, the team dispenses and advises.
How the voice assistant works
1. The customer calls, the AI picks up on the first ring
24/7, on your usual number: simple requests are handled without interrupting the counter.
2. It understands the request and checks the real stock
Even a mispronounced medicine name. The switchboard confirms an availability instead of assuming it, and suggests an equivalent when out of stock.
3. It reserves, directs or transfers — everything lands in Nexum Pro
The booking is taken even when the pharmacy is closed; the product is set aside and paid for on collection. Calls that need a pharmacist are transferred to you.
Everything arrives in the same place.
Phone, app, WhatsApp, marketplace, web or counter: the team works on one screen, not seven.
Orders and reservations
Taken by phone, on the marketplace or through a delivery partner: one queue, a ticket that prints on the printer.
Prescriptions uploaded, encrypted
Encrypted upload, automated reading, structured list of the prescribed products. The decision to dispense stays with the pharmacist: what is automated is the data entry.
Every channel in one thread
WhatsApp: coming soonMarketplace chat, app, web: conversations are brought together in the same place, with the customer's history.
Connected to the real stock, not to a theoretical catalogue.
Accurate catalogue, verified availability, searchable stock: the brick built first, invisible to the patient.
- The pharmacy keeps its management softwareNexum connects to the pharmacy management software used in France, with a single connector. Nothing changes at the counter.
- Read and write, in real timeNexum does not just read the stock: it updates it. How fresh the data is, is information in itself.
- Up and running in 48 hours, no hardwareNo box, no local server. From signature to the first call handled, the team is trained in half an hour.
- No health document passes through a third-party serviceMarketplace, catalogue, ordering journey, encrypted channel: everything is written by our teams and hosted in France on HDS servers.
Scientific board
Pharmacists oversee every feature, and pharmacy owners test it before release.
The committee is being formed: its members will be presented here with their consent.
Trust and compliance
- HDS hosting, in FranceHealth data hosted in France on HDS servers.
- Everything encrypted, everything time-stampedEncryption at rest and end to end — a design constraint, not an option to switch on.
- GDPR complianceYou remain the data controller; retention periods are published.
- French software companyEvery critical building block is written in-house. When something goes wrong, we are the ones who fix it.
“This innovation has a direct organisational impact: it reduces task interruptions, lowers the mental load on teams and improves the quality of service to customers.”
The pharmacy keeps its management software.
A single connector, read and write, for the software used in France, Spain and Portugal.
- LGPI
- Pharmaland
- Winpharma
- SmartRx
- Cristal
- LEO
Let's talk about the pharmacy.
One conversation with a pharmacist from the team is enough to know if Nexum fits your pharmacy.
No commitment · Up and running in 48 hours, no hardware