01/
Order from the pharmacy's real catalogue
The website and app
for every pharmacy.
Nexum Pharma is the pharmacy's own website and app, under its name: its catalogue linked to real stock, its information, its services. The customer reserves, writes to the pharmacy, sends a prescription as a photo or PDF and picks it up, or has it delivered. The pharmacist checks and dispenses.
- ● Available
- iOS and Android app
- Delivery in under 30 minutes
- HDS hosting, in France
Web, iOS, Android — the same platform, the same data
- Fewer than 4%
- of pharmacies have an identified e-commerce presence
- 949 / 19 943
- websites recorded for 19,943 pharmacies open in France
- 19 versus 486
- pharmacy websites announcing WhatsApp, France versus Germany
FINESS / ANS measurement as of 1 August 2026, and measurement campaign across 16 countries and 8,379 pharmacy websites, 2026. The channel mostly exists where someone has opened it.
References and recognition
- PharmagoraPlus Innovation AwardAwarded on 14 March 2026 · Pharma365
- HDS hosting, in FranceHealth data hosted in France
- GDPR compliantDocumented processing, patient rights respected
Backed by BpifranceAI R&D programme
French TechFrench software company, teams in France- App published on the storesApp Store and Google Play, plus the web
- 297 pharmacies have already served customers onlineProduction database, reading of 15 Sept 2026
The marketplace
Everything the customer did at the counter,from their phone.
The screens below are those of the app and the nexumpharma.fr website, as they are in production.
02/
Get it delivered, collect at the counter, reserve, or choose a date
Delivery in under 30 minClick & collect
ReservationDelivery on a chosen date
Have it delivered to a relative ◐ coming
Four ways to receive the same order. The customer chooses, the team prepares once.
03/
Send a prescription, as a photo or a file
Scan, gallery or PDF, in an encrypted space. The order goes out once the prescription has been validated by the pharmacist.
04/
Track an order, without calling
All of Nexum, one account
Every Nexum producttalks to the others.
Voice assistant, Nexum Pharma, Nexum Pro, Delivery: one account for the pharmacy, nothing is re-entered.
- 14:02Standard vocal IAThe call becomes an order
- 14:04Nexum PharmaThe link opens the platform, basket filled
- 14:06Nexum ProIn preparation, validated by the pharmacist
- 14:31DeliveryCourier called, customer notified
The pharmacy's stock, read live.
DeliverySame day or in a slot chosen by the customer; the courier is called from Nexum Pro.
The customer app
Nexum Pharma, in the pocketof the pharmacy's customers.
Free on iOS and Android. On the web, it works with nothing to install. The pharmacy is listed in it as soon as it goes live.
Real Uber Eats screens — a Nexum pharmacy.
The pharmacy is also on Uber Eats,the app customers already have.
Optional channel, parapharmacy and prescription-free — never the prescription. New patients discover the pharmacy.
What can be ordered online
The framework is clear,channel by channel.
Nexum Pharma first: it is the pharmacy's platform, with prescriptions and direct payment. Uber Eats comes as a complement, for parapharmacy and OTC, if the pharmacy wishes.
On Nexum Pharma
- The pharmacy's whole catalogue: parapharmacy and over-the-counter medicines
- Prescription medicines: the prescription is submitted, the pharmacist checks and validates it, then collection or delivery
- Reservation, click & collect, delivery on a chosen date
- Payments go directly to the pharmacy's account; the pharmacy manages its own orders and reservations
Nothing is dispensed without the pharmacist's validation; no medical advice in the app. This is the primary channel: Uber Eats comes as a complement.
On Uber Eats
- Parapharmacy, hygiene, skincare, nutrition, baby care
- Over-the-counter (OTC) medicines, within the limits set by the pharmacy
- No prescription medicines
- Optional: a pharmacy can ask not to be listed there, and keep Nexum Pharma alone
Optional channel: the pharmacy chooses whether or not to be on it. Delivery by Uber courier, from its own stock.
A complete platform, in the pharmacy’s name
The essentials,in the pharmacy's name.
Chat, pickup, delivery, prescription, appointment: the whole loop, from need to counter. The same data on the web and in the app, coming from the pharmacy's software.
- ● Available
- ◔ Rolling out
- Web · nexumpharma.fr
Complete pharmacy listing
● AvailableAddress, opening hours, open or closed, on-call duty, services: the storefront in the pharmacy’s name.
- Web · nexumpharma.fr
Click & collect
● AvailableThey order, the team prepares it, they pick it up. Zero wait at the counter.
- Nexum Chat
Chat with the pharmacy
● AvailableA question, a stock check, a leaflet: the customer writes, the team replies from Nexum Pro.
Delivery in under 30 min
● AvailableCourier called on confirmation, sealed bag, handover code for the patient.
- Mobile web · nexumpharma.fr
Prescription photo or PDF
● AvailableEncrypted upload, hosted in France on HDS servers. Validated by the pharmacist before anything leaves.
- Nexum Chat
Pharmacy appointments
◔ Rolling outVaccination, tests, consultations: the slot is booked from the platform.
Being found
Listed on the web,and readable by AI assistants.
Every pharmacy has a public page, kept up to date, with its opening hours, its on-call duty and its catalogue. Search engines index it; AI assistants, which search the web, cite it. That is where customers are looking today.
Search result · “pharmacy open place de clichy”
NexumPharmanexumpharma.fr › stores › pharmacie-europeenne-…
Pharmacie Européenne 24/24 at place de Clichy — Home delivery of medicines in 30 minutes
NexumPharma partner pharmacy located at 6 Pl. de Clichy, Paris 75009. Open 24 hours a day · Express delivery, reservation with pickup, set aside · Prescriptions accepted online. Opening hours: Mon 08:30 – …
- Opening hours
- Medicines (1347)
- Prescription
Reproduction of the real text of the pharmacy's public page on nexumpharma.fr (recorded on 15 Sept. 2026).
AI assistant · web search
Which pharmacy is open tonight near place de Clichy, and can I get a delivery?
Pharmacie Européenne 24/24 (6 place de Clichy, 75009) is open 24 hours a day. It offers home delivery in 30 minutes, in-pharmacy pickup and online prescription upload via NexumPharma.
- nexumpharma.fr
- Source · the pharmacy's page
Illustration: assistants that browse the web rely on the pharmacy’s public page. The exact wording varies from one assistant to another.
One page per pharmacy, indexable
Clean address, sitemap, texts kept up to date from the software: nothing to write, nothing to maintain.
The right information, at the right moment
Opening hours, on-call duty, services, catalogue: what a customer looks for at 9 pm is what the page shows.
Readable by AI assistants
A structured, public page is what assistants cite when asked for a pharmacy.
The prescription
Analysed to know,before setting out.
The patient submits their prescription; the analysis finds the products and checks availability before they travel.
Send your prescription online on nexumpharma.fr
- ● Prescription upload — Available
- ● Availability analysis — Available
- The pharmacist remains solely in charge of dispensing.
- No medical advice, no dosage suggested.
Raw line · line 1
WEGOVY 0.25 mg solution for injection in FlexTouch pre-filled pen
100% match
- 3 products
- 3 strengths
- Valid 3 months
- 10/03/2026
Products recognised · availability
Wegovy 0.25 mg1 penIn stock
Wegovy 0.5 mg1 penOn order
Wegovy 1 mg1 penOn order
The pharmacist checks and validates before any preparation. No medical advice.
Send to the pharmacyEdit
Real prescription from the prescription-reading project, anonymised (doctor renamed, fictional person, barcode and contact details removed).
Nexum Health AI · the pharmacy's Coworker IA
A Coworker IA that helpsthe customer and the pharmacy.
The customer asks their question, the Coworker IA searches the pharmacy for them: a product, its availability, opening hours, an order, an appointment. It helps, it does not advise: any health question goes to the team. Direct messaging with the pharmacy comes next.
● Available in the app
“Do you have Levothyrox?”
The Coworker IA reads the pharmacy’s connected stock, answers, offers to reserve or add to the basket. If a pharmacist is needed, it hands over to the team.
- → Availability checked in real time
- → Basket created from the conversation
- → In the app, on WhatsApp, or from the pharmacy’s listing
Agent screens, fictitious data.
Find availability
●“Do you have…?”: read from the stock, not assumed.
Search and fill the basket
●The product found goes into the basket, ready to order or reserve.
The pharmacy’s practical information
●Opening hours, on-call duty, access, services: an immediate answer, even when the pharmacy is closed.
Order and reserve remotely
●Delivery, pickup or set aside, chosen in the conversation.
Track an order
●“Where is my order?” no longer reaches the counter.
Book an appointment
○Vaccination, tests, consultations: the slot is booked in the conversation.
No medical advice, no dosage, no symptom triage: any health question is passed on to the pharmacy team.
A day at the counter
The same day,Nexum Pharma at the counter.
Four moments in a pharmacy's day, and what Nexum Pharma changes in them: what the team does, what the tool does.
- EXISTING VIDEO
8:30 am
Overnight orders
Nexum Pro lists them at opening; the team prepares them, the tool notifies each customer as soon as it is ready.
- EXISTING VIDEO
12 pm
Reserved from the office
A customer reserves remotely; the team sets the box aside, the tool sends them the pickup code.
- EXISTING VIDEO
6 pm
The evening delivery
The pharmacist validates, Nexum Pro calls the courier; the customer tracks their order from the app.
7:30 pm
On-call evening
The Coworker IA gives the on-call hours and access details; the team stays at the counter, with the customers.
Typical day reconstructed for illustration: no scene is a measured figure. The features mentioned carry their real status higher up on this page.
All day long
The customer orders online,the pharmacy receives and preps it in Nexum Pro.
App, website, Uber Eats, voice assistant: every channel feeds the same queue, nothing is re-entered.
- → Delivery, click & collect, reservation: a single preparation screen
- → Prescriptions awaiting validation flagged separately
- → The customer follows the status from their app
3 items
1 item
3 items
1 item
4 items
4 items
3 items
1 item
—
2 items
Channels
One more channel,
never a substitute.
The order starts from the pharmacy, prepared by its team, served from its stock. The money comes back to the pharmacy.
Its app, its listing, its catalogue
The customer finds the pharmacy, orders and reserves directly from it. No invoice: a commission on what sells, nothing else.
Customers who do not know the pharmacy yet
Partnership for more than three years, couriers available on demand. Terms depend on volume and area, discussed case by case.
The counter: where everything is decided, always.
Dispensing stays with the pharmacist. A box scanned at the counter becomes a tracked order; a replacement is suggested, the customer accepts or declines.
Why be listed
Being found by its customers,
without becoming a retailer.
Nexum Pharma only lists community pharmacies. It is not one aisle among shops: it is the pharmacy, where customers are looking, with its pharmacist in charge.
| Situation | Pharmacy not listed | Pharmacy listed on Nexum Pharma |
|---|---|---|
| A customer looks for a product or an on-call pharmacy, at 9 pm, on their phone | The pharmacy is invisible. They go elsewhere, or to a pure e-commerce site. | Listing, opening hours, on-call duty and catalogue referenced, on the web and in the app. They find it. |
| A regular customer cannot come in | The dispensing goes to the pharmacy that delivers, or to a platform. | Order, reservation or delivery from the pharmacy: same team, same advice, same stock. |
| The relationship between two visits | No contact. The customer comes back if they think of it. | Message to the pharmacy, order tracking, promotions, service agent: the link holds, and brings them back to the counter. |
| The prescription | Back-and-forth trips, “do you have…” calls, missing products discovered at the counter. | Uploaded, analysed, availability checked, prepared before the customer comes in. |
| The pharmacist's role | Intact, but invisible online. | Intact and visible: dispensing stays at the counter, nothing goes out without the pharmacist's validation. |
| The pharmacy's image | “This pharmacy isn't online.” | A shop window in its own name, among pharmacies, with no product from another business next to it. |
| What it costs | €0, and the sales that go elsewhere. | €0 subscription, a commission on what sells, the pharmacy's margin. |
| The pharmacy's website | No website, or a website that has to be kept up to date by hand. | A web page in its own name, synchronised: opening hours, catalogue, prices, promotions — with nothing to enter. |
| The voice assistant | The call stops at the phone; what was requested gets re-keyed. | The call becomes a delivery, a reservation or a click & collect on the platform, with no re-keying. |
| Customers' questions | By phone, during opening hours, interrupting the counter. | An agent that knows the pharmacy answers at any hour: opening hours, stock, orders. Direct messaging with the team comes next. |
“I don't want to sit next to retailers.”
There are none. The platform only hosts pharmacies; each listing carries the pharmacy's name, its pharmacist, its opening hours. The customer chooses a pharmacy, not a product at the best price.
“My customers don't order online.”
They search online first: an on-call pharmacy, opening hours, a product. Being found matters before being ordered from. The rest — reserving, getting a delivery — comes when the customer needs it.
This table compares situations, not figures. Reserved for community pharmacies; dispensing stays with the pharmacist.
Promotions
Promotions,
carried over to the platform.
The pharmacy creates the promotion once, in its usual tool; it spreads to the platform with no double entry.
- → Same price on the shelf and online
- → Highlighted on the pharmacy's listing and in the relevant aisles
- → Removed from the platform when it ends in the pharmacy
● Available
In the pharmacy's tool
Autumn promo — -15%
Coughs & winter · 16 to 30 Sept
The pharmacy's promotions
See all →
STODAL syrup 200 ml
8,06 €
-15 %9,48 €
COCCULINE tablets 40
9,72 €3rd one free
2 + 1
DÉTOXLIM fat burner 500 ml
9,15 €
-20 %11,44 €
Real product photos from the catalogue; prices and discounts are fictional, for illustration.
What it costs
No subscription.
The pharmacy sells, and keeps its margin.
Nexum Pharma charges nothing for being online. A small commission is deducted from what sells, and only from that.
0 €
subscription, set-up fee or invoice
The platform, the profile and the online catalogue cost nothing until they sell.
A commission
on completed sales, and nothing else
Deducted from each order served. The rate is in the contract, not on a web page.
The margin
stays with the pharmacy, collected directly
The pharmacy sells at its own prices and every payment goes to its account, not Nexum's. It manages its own orders and reservations.
The voice assistant and Nexum Pro have their own pricing, on their pages. Nexum Pharma can be taken on its own.
2026 Innovation Award
“This innovation has a direct organisational impact: it reduces task interruptions and lightens the mental load on teams […].”
Frequently asked questions
What pharmacy owners ask us before putting their pharmacy online.
Does Nexum Pharma compete with the pharmacy?
No. The order leaves from the pharmacy, prepared by its team and served from its stock; the payment goes to its account. Nexum Pharma sells nothing itself: it is one more channel for the pharmacy, never a substitute. Compared with a website the pharmacy would build on its own, the difference is the ecosystem around it: delivery, the voice switchboard, chat and WhatsApp come with it, and everything lands in the same Nexum Pro queue.
Who decides what is online, and at what price?
The pharmacist. The catalogue comes from the pharmacy's real stock, through the stock connection: prices, promotions and availability follow what is already in its software, with no double entry. Whatever the pharmacy removes from its software disappears from the platform.
Will the pharmacy’s customers really order online?
We do not publish demand figures: the data we have is internal and cannot be verified from the outside. What is measured and public is supply — fewer than 4% of French pharmacies have an identified e-commerce presence, 949 sites for 19,943 pharmacies. The channel mostly exists where someone has opened it.
What happens when the pharmacist refuses a prescription?
Nothing leaves without the pharmacist’s validation. An uploaded prescription is reviewed at the counter; if it is refused or incomplete, the customer is informed in the app and the order is not prepared. Dispensing remains with the pharmacist.
Can the assistant answer a health question?
No. The agent provides a service: opening hours, on-call duty, product availability, order tracking, appointments. It gives no medical advice and no dosage; a health question is referred to the pharmacy team.
How is the pharmacy paid, and when?
Every payment goes directly to the pharmacy’s account, not Nexum’s. The commission is withheld on served orders, and on those only; its rate and the settlement schedule are set out in the contract.
Can vaccination appointments be booked through the app?
Appointment booking at the pharmacy is rolling out: the customer will be able to book a slot from the pharmacy’s listing (vaccination, tests, consultations). The exact scope is specified at go-live.
What are the commercial terms?
No subscription, no set-up fee, no invoice for being online. A small commission is withheld on completed sales; its rate is set out in the contract. Uber Eats and Uber are optional, after Nexum Pharma, on terms discussed case by case depending on volume and area.
Get startedThe pharmacy online,
The pharmacy online,
tomorrow.
The profile and the catalogue come from what the pharmacy already has. Led by the Nexum team, on its own flows, the demonstration shows the result for the pharmacy.
No commitment · 48 hours, from signing to the first call handled