"In less than a month, 500 calls… and I only had to pick up about a hundred times."

The pharmacy

Set up behind some large pharmacies, the pharmacy feared the tool would not pay for itself. The owner hesitated for a long time before installing the voice assistant.

What the pharmacy owner says

“My pharmacy is located behind some large pharmacies, and I hesitated a lot, for fear that it would not pay for itself. In a little over three weeks, we received 500 calls, 180 of them patients who wanted to speak to the pharmacist. I picked up barely a hundred times. For the others, I received the message and replied to them by SMS: not one was forgotten.

Bookings are automated, and we keep control of the pace. The first Nexum orders are coming in on top of Uber, and it gives the pharmacy a boost. My team is relieved and far more available at the counter.

To a fellow pharmacist who is hesitating, I would say go for it: you see the change immediately, and for what it brings, the price is really reasonable.”

Benjamin Sala, pharmacy owner, Pharmacie de Flandre, Paris 19ᵉ

Key takeaways

The testimonial gives the rarely quantified detail of a month of the voice assistant: 500 calls, 180 requests for the pharmacist, about a hundred picked up — and not one patient without a reply, the others having received an SMS.