"We save up to two hours a day, and the subscription pays for itself many times over."

The pharmacy

The pharmacy heard about Nexum through a fellow pharmacist. The team itself reported, from the very first week, that the telephone was ringing far less.

What the pharmacy owner says

“I heard about Nexum through word of mouth, thanks to a fellow pharmacist. I saw the difference from the very first week: my team told me the telephone was ringing far less. When we cannot pick up, the patient leaves a voice message, we get the notification and we reply directly by SMS.

We save up to two hours a day, and above all a lot of mental load, so we can focus on the counter. Delivery also brings us a new customer base, further afield. The first orders were a single product; today, baskets are starting to grow.

When I try out a solution, I always ask my team for their opinion, giving them the cost. Honestly, it really does pay off, and even with the voice assistant alone it would. To a fellow pharmacist who is hesitating, I would say there is not even any reason to hesitate: you gain time and turnover.”

Delphine Pham, pharmacy owner, Pharmacie du Marché, Saint-Mandé (94)

Key takeaways

The owner describes the complete path of a call that is not picked up: voice message, notification, written reply. She measures the gain in time and in mental load, and notes that delivery baskets grow with use.