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A courier,
at the pharmacy's command.

Getting medicines delivered, or delivering them: from Nexum Pro, the pharmacist orders a run for a customer, a fellow pharmacy, a supplier. Tracked live, handed over against a QR code.

Book a demoSee the journey
  • ● Available
  • Uber Eats and Uber partnership
  • HDS hosting, in France
A bicycle courier, sealed delivery bag on his back, in the city
  • More than 400 pharmacies
  • PharmagoraPlus Innovation Award 2026
  • Uber Eats and Uber partnership
  • HDS hosting, in France
  • Handover against a QR code or PIN code
  • French software publisher

More than 400 pharmacies: Nexum network, September 2026. Innovation Award: PharmagoraPlus, March 2026. Uber Eats and Uber partnership: public partnership, 2025.

In the pharmacist’s hands

What a pharmacy has delivered.

Delivery from the pharmacy goes beyond the order: the pharmacist picks the direction, Nexum Pro calculates the quote and tracks the run.

  • A bicycle courier, sealed delivery bag on their back, in the city
    I’m sending● Available

    A customer, at home

    Home delivery of medicines: the courier picks up the parcel at the pharmacy, brings it to the customer.

  • A pharmacist takes a box from the shelf of his pharmacy
    I’m sending● Available

    A missing product, to a fellow pharmacist

    A counter shortage: the missing box goes to the neighbouring pharmacy, tracked as usual.

  • An open drawer of products in a pharmacy’s stockroom
    I’m getting a delivery● Available

    A parcel to collect from a supplier

    The courier picks up the parcel from a supplier or a fellow pharmacy, and brings it to the pharmacy.

  • At a pharmacy counter, a pharmacist hands a product to a colleague
    Between pharmacists◔ Rolling out

    Order from a fellow pharmacist in the network

    From the network catalogue, paid by link, delivered in under 30 minutes.

  • A person orders from their phone, at home
    Automatic● Available

    The order from Nexum Pharma or the voice assistant

    The delivery is created on its own; the courier is called five minutes later.

  • Two hands close a cardboard parcel with adhesive tape
    Free content● Available

    Something else

    The parcel's contents are unrestricted; only the basket amount is entered by the pharmacy.

All six cases go through the same Deliveries module in Nexum Pro: same quote shown before validation, same courier, same tracking. Recorded on 16 September 2026. Videos: excerpts from the Nexum Pharma video; photos: stock images.

The journey in Nexum Pro

Four steps, one quote, one map.

The "New delivery" flow in Nexum Pro: quote calculated and zone checked on the map, before confirming.

  1. What type of delivery?

    “I’m sending to a customer”: the courier picks up the parcel at the pharmacy and brings it to the customer. “I’m getting a delivery”: the courier collects it elsewhere — supplier, fellow pharmacist, laboratory — and brings it to the pharmacy.

  2. Where?

    The address is looked up on the map. Nexum Pro checks that it is within the pharmacy’s delivery zone and calculates the quote; an address outside the zone is refused before going any further.

  3. For whom?

    The recipient’s name, their phone — the courier calls it if they cannot find them, and a tracking SMS is sent to it — and their email, for the payment link and tracking.

  4. The basket and the summary

    The basket amount, then the summary: basket, delivery fee, service fee. “Create the delivery”: the run leaves straight away if the pharmacy pays, or once payment is received if the customer does.

From preparation to handover

The parcel, from the pharmacy to the recipient’s hands.

Three moments of a run: the sealed parcel, the courier en route, the handover proven by a QR code or PIN code.

  1. A pharmacist scans a box at the counterExisting video
    Preparation

    Sealed at the pharmacy

    The team prepares the parcel and closes it in a sealed opaque bag; as soon as the delivery is created, Nexum Pro calls the courier.

  2. A bicycle courier, sealed bag on their back, in a streetExisting video
    On the way

    The courier, tracked on the map

    From pickup to handover, the pharmacy and the recipient see where the run stands; the recipient receives an SMS with the tracking link.

  3. A courier scans the parcel he is handing to a customer outside her homeIllustration photo
    Handover

    QR code or PIN code

    “The courier is arriving — show the QR code”: they scan it, or enter the PIN code. Without one of the two, no handover; the proof is kept.

Videos: excerpts from the Nexum Pharma video. Handover photo: stock image, the scanner shown is not the partner courier’s. The labels quoted are those of Nexum Pro, recorded on 16 September 2026.

Who pays

The pharmacy, or the customer.

The choice is made for each delivery. The courier and the handover stay the same; only who pays changes.

  • A pharmacist confirms a delivery on the pharmacy computer, in front of the wall of drawers
    SEPA mandate

    The pharmacy

    The pharmacy activates a SEPA mandate once. From then on, every delivery it pays for starts immediately and is billed at the end of the week, by direct debit, on delivery invoices separate from order invoices.

    • The delivery leaves without waiting for a payment
    • Billed weekly, by SEPA direct debit
    • Separate delivery invoices, PDF export
    ● Available
  • A person at home looking at their phone and smiling
    Payment link

    The customer

    A payment link is sent to the customer by e-mail and SMS, with the breakdown: basket, delivery fee, service fee. The run leaves when payment is received. The link can be re-sent; it expires on a set date.

    • The amount breakdown is shown to the customer
    • The delivery is dispatched once payment is received
    • Link can be re-sent by e-mail or SMS, expires on a set date
    ● Available

The payer is chosen for each delivery. Without a SEPA mandate, the delivery waits for the customer's payment. Data as of 16 September 2026. Photos: stock images.

Tracking

The courier, tracked live.

From pickup to handover, the pharmacy and the recipient see where the run stands.

A bike courier on a city street, white delivery box trimmed with blue on their back
  • Live tracking from Nexum Pro, web and mobile“Live tracking” on the web, “Follow the courier” on mobile: the courier's position on the map, from pickup to handover.
  • A tracking SMS to the recipientThe recipient receives an SMS with the tracking link: the route, the delivery note and their handover QR code.
  • Handover QR code and PIN code“The courier is arriving — show the QR code”: they scan it, or enter the PIN code. The handover is proven, and the QR code can be re-sent to the customer.
  • The courier calls if they cannot find the addressOn delivery, they call the recipient's number. On pickup, they go through the Nexum switchboard, or through the pharmacy's direct number if it prefers.
  • An incident raised on its own after 4 hoursA run left unresolved is escalated automatically, without the team having to monitor it.
The statuses, as written in Nexum Pro
  • Awaiting payment
  • Awaiting dispatch
  • Delivery in progress
  • Delivered
  • Returned
  • Cancelled

Delivery between pharmacies

Help out a fellow pharmacist, or order from them.

A counter shortage used to be settled by phone, with no trace. Delivery between pharmacies now goes through the same courier, tracked.

A pharmacist on the phone holds the last box, in front of an empty storage drawer
  • Send a missing product● Available
    A delivery to the neighbouring pharmacy, just like to a customer: sealed bag, QR code and PIN code on handover.
  • Order from a fellow pharmacist in the network◔ Rolling out
    From the network catalogue: product ordered, paid by link, delivered in under 30 minutes.
  • Fees calculated by distance
    Fees are calculated between the supplying pharmacy and the receiving pharmacy, shown before confirming.
  • Restricted to the network, logged
    The catalogue is only visible to network pharmacies; every exchange is dated and logged.

“Under 30 minutes”: product promise of the inter-pharmacy module, to be measured on the first pharmacy group before quoting it as a figure.

Two modes

Its own fleet, or Nexum's.

Both modes live in the same Delivery module; a pharmacy with its own courier keeps using them.

  • A pharmacist in a white coat walks to her car, a bag of pharmacy packages in hand

    My deliveries

    The pharmacy delivers itself

    A pharmacy with its own courier manages them in the same place: it takes on the delivery, marks it delivered, with a delivery fee or free of charge. The address can be completed afterwards, including for an order received by phone.

    • Accepted, delivered, cancelled: the timeline is kept
    • Delivery fee, or free delivery
    • Search by phone, name, address or product
    ● Available
  • A courier slips a sealed pharmacy bag into the top box of his scooter, outside a pharmacy

    Nexum deliveries

    The partner courier

    A “Nexum Courier” from the professional courier network — strengthened in July 2026 by the acquisition of LivMed’s, the Nice medicine-delivery service —, alongside the public partnerships with Uber Eats and Uber: quote shown before confirmation, live tracking on the map, handover against a QR code or PIN code.

    • Quote shown before confirmation
    • Live tracking on the map, web and mobile
    • Delivery zone checked against the address
    ● Available

Both modes share the delivery invoices of the Nexum Pro Invoices module, separate from order invoices, exportable as PDFs.

By city

Medicine delivery in your city.

The cities where the most Nexum pharmacies deliver to the door, in 30 minutes on average, or hand over at the counter.

All cities

Evenings, nights and Sundays: 24/7 medicine delivery by pharmacies open day and night, on nexumpharma.fr.

Nexum courier network

Are you a courier? Work with pharmacies in your area.

The Nexum courier network delivers for equipped pharmacies: short, per-delivery paid runs, with an app and live tracking. Alongside Uber Eats and Uber, not instead of them.

Join the network

Within the rules

The parcel, the handover, the pharmacy’s rules.

Delivering is the pharmacy's responsibility: parcel sealed, handover proven, the owner decides what goes out.

A courier on a scooter, delivery box on his back, takes a pharmacy order down a sunny street
  • Sealed bagSealed opaque bag, empty manifest: the contents cannot be read by the courier or along the way.
  • Handover QR code and PIN codeThe courier scans the QR code shown by the recipient, or enters the PIN code. Without one of the two, no handover.
  • Proof of handover and timelineEvery delivery keeps its proof of handover and its timeline: created, picked up, delivered, with who changed what.
  • Configurable zones and hoursThe delivery radius and hours are the pharmacy’s; an address outside the zone is refused before the quote.
  • What leaves, decided by the pharmacy ownerParapharmacy, over-the-counter products, prescriptions: the pharmacy owner decides what their pharmacy delivers, and under what instructions.
  • Log and HDS hostingEvery delivery is dated and logged; data is hosted in France on HDS servers.

The contents of the parcel are the pharmacy’s: it remains responsible for what it entrusts to the courier.

Frequently asked questions

What pharmacy owners ask before switching on delivery.

Can something other than a customer order be delivered?

Yes. Delivery is a service in the pharmacist's hands: they create a delivery from Nexum Pro for whatever they want, in both directions — sending a parcel to a customer or a fellow pharmacist, or getting a delivery from a supplier, a fellow pharmacist, a laboratory. The parcel's contents are unrestricted: only the basket amount is entered. An order from Nexum Pharma or the voice assistant is just one case among others, created automatically.

Who pays for the delivery?

The pharmacy, or the customer: the choice is made for each delivery. If the pharmacy pays, it has activated a SEPA mandate once; the delivery leaves straight away and is billed at the end of the week, on separate delivery invoices. If the customer pays, they receive a payment link by e-mail and SMS with the breakdown — basket, delivery fee, service fee — and the run leaves once payment is received.

Can the courier be tracked?

Yes, live: the courier's position on the map, from Nexum Pro on the web (“Live tracking”) and on mobile (“Follow the courier”). The recipient receives an SMS with the tracking link, the delivery note and their handover QR code. An unresolved incident is raised automatically after four hours.

Who delivers?

Either the pharmacy itself (“My deliveries”) when it has its own courier, or a courier from Nexum's network of professional couriers, a public partnership with Uber Eats and Uber (“Nexum deliveries”). In both cases, handover is against a QR code or a PIN code, in a sealed bag.

And between pharmacies?

Sending a missing product to a fellow pharmacist is available today: it is a delivery like any other, to the neighbouring pharmacy's address. Ordering from a fellow pharmacist in the network — cross-catalogue, payment by link before the run, delivery in under 30 minutes — is rolling out with a first pharmacy group, ring-fenced within the network and logged.

What does a delivery cost?

The quote is shown before confirmation, at the address step: delivery fee and service fee, calculated according to the distance and the pharmacy's zone. The pharmacist sees the amount, then decides who pays it. Delivery invoices are separate from order invoices and can be exported as PDF. The service's pricing terms are set out by the Nexum team during the demonstration.

Get started

A courier,
in one demo.

The demo runs on the pharmacy's own cases: delivering to a customer, helping out a fellow pharmacy. The quote shows before validation.

Book a demoDiscover Nexum Pro

No commitment · the contents of the parcel remain the pharmacy’s