The switchboard holds the on-call duty. Even at 2 a.m.
At night, on Sundays, during on-call duty: nobody picks up, except the pharmacy. The switchboard takes the call, reserves, directs the customer — and delivery leaves from the pharmacy.
- 24/7
- the switchboard picks up, 7 days a week, on-call duty included
- 2 a.m.
- a reservation taken while the pharmacy is closed, charged only on pickup
- 2 min
- to change the on-call announcement, without calling anyone
Features available — documented journeys, reference deck 2026
The pharmacy holds the on-call duty for its customers. Not to miss their calls.
On-call duty is a public service organised by the ARS. Your phone assistant holds it with you, even when the team is short-staffed.
How the switchboard holds the on-call duty
1. The customer calls: the announcement directs them, or the switchboard picks up
Pharmacy closed: the message directs to the on-call one. Otherwise, the assistant answers on the first ring.
2. They reserve their product, even at 2 a.m.
The phone system checks availability in your real stock and reserves the product; it is set aside, and paid for at the pharmacy on collection.
3. If they cannot come in, delivery leaves from the pharmacy
Served from the pharmacy’s stock, by its team: sealed opaque bag, QR on pickup, four-digit code on handover.
The on-call announcement, changed in two minutes.
Three ways to produce the announcement: import an audio file, generate it with AI, or record it by phone.
Import an audio file
The pharmacy’s recorded message, uploaded as is, in service immediately.
Generate with AI
The pharmacy writes the text of the announcement, the voice is produced in a few seconds.
Record over the phone
AvailableFrom any handset, with no software: pick up, speak, and it is live.
Night delivery leaves from the pharmacy, from the pharmacy’s stock.
Night and Sunday demand is captured and served. Availability is checked against your stock, never assumed.
- Served from the pharmacy’s stock, by its teamOne more channel, never a substitute: it is the pharmacy that prepares and hands over the order.
- Sealed opaque bag, QR on pickup, code on handoverMedical confidentiality is preserved end to end; the customer enters a four-digit code to receive their bag.
- Courier called automaticallyThe courier is called five minutes after the order; an incident is opened automatically if delivery takes more than four hours.
- Uber Eats and Uber, preferred partnershipThe discovery channel and the delivery service, connected to the pharmacy’s real stock — and the Nexum Pharma marketplace for the pharmacy’s own customers.
Scientific board
Pharmacists oversee every feature, and pharmacy owners test it before release.
The committee is being formed: its members will be presented here with their consent.
Trust and compliance
- HDS hosting, in FranceHealth data hosted in France on HDS servers.
- Everything encrypted, everything time-stampedEncryption at rest and end to end — a design constraint, not an option to switch on.
- GDPR complianceYou remain the data controller; retention periods are published.
- French software companyEvery critical building block is written in-house. When something goes wrong, we are the ones who fix it.
“This innovation has a direct organisational impact: it reduces task interruptions, lowers the mental load on teams and improves the quality of service to customers.”
The pharmacy keeps its management software.
A single connector, read and write, for the software used in France, Spain and Portugal.
- LGPI
- Pharmaland
- Winpharma
- SmartRx
- Cristal
- LEO
Don’t leave on-call calls unanswered.
A pharmacist from the team looks with you at how your pharmacy handles on-call duty today.
No commitment · Live within 48 h, no hardware