A switchboard that picks up, understands and acts
The call is answered on the first ring, the product recognised, the stock checked. The rest goes to the team.
- Reservation
- Delivery
- Prescription
- Transfer to the team
AI voice switchboard:
the counter for patients,
the phone for the switchboard.
An AI voice assistant built for the pharmacy, set up and running in under 48 hours: it understands the request, checks the medicine against real stock and takes the reservation. Anything that needs a pharmacist is transferred to the team.
233,484
calls answered by the voice assistant since 5 October 2025, while pharmacies were at work
Nexum reading of 17 September 2026, voice assistant production base, all equipped pharmacies.
- Up and running in under 48 hours
- Over 400 pharmacies equipped
- PharmagoraPlus Innovation Award 2026
- HDS hosting, in France
- GDPR compliant
- Technologies documented with a view to filing a patent
- French software publisher
Over 400 pharmacies: Nexum reading, September 2026. Innovation Award: PharmagoraPlus, March 2026.
What changes
The switchboard handles the simple calls, the team keeps the counter.
The voice assistant handles routine requests and checks stock for the product. The team keeps the calls that need a pharmacist.
- It already answers, from the first ringHours, on-call duty, availability, reservations: it answers with no wait and without pulling in the team.
- Dedicated to medicine lookupIt checks the real stock and finds the right product, where a generic voice agent cannot.
- The hours, always accurateOpen, closed, on-call: the answer comes from the pharmacy's own hours, not a recorded message.
- The customer relationship isn't lostDirect transfer stays an option, and the call reaches the team with what has already been understood.
- An assistant, never a replacementNo medical advice: dispensing and advice stay with the pharmacist, by design.
The demo
One call, from pick-up
to reservation.
Three scenarios played as the customer experiences them: availability, delivery, prescription. The assistant talks, the pharmacy sees the reservation.
00:00
the demo plays by itself
00:56
The voice assistant picks up—
12:41
Tuesday 13 September
—
now
—
—
ln.nxm.fr
SMS received · now
—
The voice assistant has hung up. The customer has the link: the rest happens on their phone, with nobody at the counter.
Hello, what would you like to do?
Search for a productDoliprane, Spasfon, Gaviscon… we find it for you.
Send my prescriptionUpload it and the pharmacy prepares your order.
Hello! I am here to help you find your product more easily.
Good news! I found this product available for you:
Product found
—
—
—
Checking stock in your software…
—
Your details
First name *
Surname *
Email (optional)
Continue
Details confirmed
Saving your reservation...
Your product has been set aside! Come to the pharmacy to collect it.
To confirm your delivery, continue on Nexum Pharma.
Nexum Pharma
Continue on Nexum Pharma
Complete your delivery
SMS · Your order is on its way, track your courier.
Hello, you would like to send us a prescription. Start by taking a photo of it — the pharmacy will prepare your order from the prescription.
Prescription
Take the photo
Choose a file (JPG, PNG, PDF)
Scanning the prescription…
RetakeChoose a file
Continue
Prescription sentView full size
Analysing the prescription…
Prescription validated
Analysed · legible, 2 medicines
Validated by the pharmacy
Prescription received. How would you like to receive your order?
🏥 Set aside
Perfect. One last step: your details so we can let you know.
Your details
First name *
Surname *
Email (optional)
Details saved
Useful documents (optional)
Carte Vitale
Insurance card
Confirm set-aside
Prescription submitted
The pharmacy prepares your order and lets you know as soon as it is ready.
Later that day
The customer comes to collect the product at the pharmacy
Show this QR code at the pharmacy
The pharmacy scans it and hands you your product.
Code A1B2 · also in your SMS
Reservation confirmed
You can come and collect your product at the pharmacy.
Your health, delivered with the NexumPharma app
Find your orders, codes and prescriptions.
App Store▶ Google Play
PHARMACY SIDE · LIVE
Stock is queried in your pharmacy management software
- Product identified · —
- Connecting to the management software
- Stock read in real time
- Pharmacy's retail price
12:44Tuesday 13 September
—
now
—
ON THE CUSTOMER'S PHONE
The code also arrives by SMS
It stays in their messages, even offline. The counter had nothing to do.
Nexum Pro
to prepare
- — — 12:44
- M. Delorme Prescription · 3 lines 12:31
- S. Bernard DOLIPRANE 1000 · 2 12:18
3
reservations taken
without picking up this morning
without picking up this morning
Meanwhile, the counter serves the customers in the shop.
nexumpharma.fr /fr/stores/…
NEXUMPHARMA
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⌖ 12 place du Marché, Paris, 75011
Open · Open 24/7
All products
- Medicines
- 50+
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DeliveryPharmacy pickup
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Send your prescription and receive your medicines at home
+ Add a prescriptionScan with the mobile appMedicines (1353)See all‹›
Your basket
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Quantity 1
Complete my order
Order confirmed
—
Delivery in progress
20 mindemo estimate
Your courier has collected the order from the pharmacy.
One call, from pick-up to reservation
arrives in Nexum Pro · nobody picked up
From the call to the reservation, without the counter
Configured from Nexum Pro, by the pharmacy
Voice menu, greeting messages, synthetic voice or imported audio, audio library, the action for each key: the pharmacy owner configures the switchboard themselves, from the pharmacy's Nexum Pro space, without a support ticket.
- Voice menu
- Messages and synthetic voices
- Audio library
- Options per key
Real screenshots of Nexum Pro.
Everything lands in Nexum Pro
Call statistics, reservations taken over the phone and transcribed voice messages join the same queue as orders, at the counter and on the pharmacy owner's phone.
- Call statistics
- Reservations
- Transcribed voice messages
Real screenshot of Nexum Pro.
How it works
It picks up, it understands, it checks, it acts.
No forced keypad menu, no “press 1”: the customer speaks normally, at night, on Sunday, during on-call duty, or when three lines are ringing at once.
01/Pick up
“Do you have any space fon?” → Spasfon, is that right?
It picks up and understands
Several engines transcribe the same audio, then the medicine name is corrected: “space fon” becomes Spasfon, “doli prane” becomes Doliprane.
02/Check
“500 or 1,000 mg? Tablet or effervescent?” → on the shelf
It checks the real stock
The dosage and form are asked for before answering, as a pharmacy technician would; then the stock is read in the pharmacy's management software. When out of stock, an in-stock equivalent is suggested.
03/Act
SMS · “Your reservation #IVR-93 is ready · pickup”
It reserves, delivers or transfers
Reservation set aside with a confirmation SMS, delivery continued on the web, or transfer to the team when a pharmacist needs to answer.
04/The rule
The switchboard guides, the pharmacist decides.
No dose, no interaction, no symptom. Anything that requires a pharmacist is transferred to the pharmacy team, which stays in control.
What the team sees
Everything lands in Nexum Pro, on the web and on mobile.
Bookings, messages, statistics: the whole workload sits in a single dashboard, at the counter and on mobile.
Based on Nexum Pro
Voice assistant reservations
- #IVR-93Ready · collection12:44Camille M. · Spasfon tablets · 1PrintFinish
- #IVR-92Awaiting prescription11:58Louis P. · Ventoline · 1
- #IVR-91Completed09:30Inès B. · Stodal syrup · 2
Voice assistant messages
- 06 •• •• •• 12URGENT09:12My order from last week still hasn't arrived and I have nothing left for tonight.Not listenedNadiaReply by SMSListen
- 01 •• •• •• 40Yesterday · 18:20Hello, I'd like to know whether you do vaccinations without an appointment.ListenedUnassigned
Today
- 38Calls received
- 7Reservations
- 4Messages
- 5Transferred
- 1Availability62 %
- 2Delivery24 %
- 5Message10 %
- 0Repeat4 %
Reservations, ready to print
Every reservation taken by phone lands in the Standard vocal tab: confirm, print the ticket, capture payment at handover. The customer is notified by SMS.
Classified calls, identified contact
Every call is classified by urgency and request type, with the caller's number; the team assigns, listens if needed, and replies by SMS without calling back.
Statistics and history
Daily call volume, most-used menu options, peak hours, most-requested products, and each call's history, in Nexum Pro.
Based on Nexum Pro, fictitious data: the counters are those of a sample day, never a measurement.
Within the Nexum suite
It reads the stock, it writes into Nexum Pro.
It reads stock in real time, checks availability and offers an equivalent when a product is out. What it takes lands in the same queue as the other channels.
The customer
A call
The customer calls the pharmacy's usual number, at any hour.
The channel
The voice assistant
Picks up, understands the product, takes the reservation, transfers what requires a pharmacist.
● AvailableThe foundation
Connection to the management software
A single connector reads the pharmacy's real stock in its management software before answering; an in-stock equivalent when a product is out.
● AvailableReal-time reading depending on the pharmacy management softwareSee Stock connectionThe team
Nexum Pro, web and mobile
Receives the reservations, delivery requests, transcribed messages and statistics, in the queue the team keeps open at the counter.
● AvailableSee Nexum ProThe other channels, same assistant
What the switchboard can do on the phone, the assistant does on WhatsApp and in the app; delivery is completed on Nexum Pharma. Same catalogue, same rules, same queue in Nexum Pro.
WhatsApp
The customer writes to the pharmacy's WhatsApp number; the team picks up the thread from Nexum Pro.
● AvailableSee WhatsAppPatient assistant
The chat in the Nexum Pharma app and website: availability, reservation, delivery, uploaded prescription.
● AvailableSee the Patient assistantNexum Pharma, for delivery
The SMS sent during the call opens nexumpharma.fr: basket, address, payment, then delivery by the network or by the pharmacy.
● AvailableSee Nexum Pharma
Within the rules
The rules of healthcare, kept by the switchboard.
A switchboard that talks to a pharmacy's customers commits the pharmacy: data is hosted in France on HDS servers, calls are only recorded after a legal notice, and nothing medical is ever said.
- HDS hosting, in FranceUploaded prescriptions, reservations and messages are hosted in France on HDS servers.
- GDPR, legal notice before recordingCall recording is the pharmacy's choice. When it is on, an information notice is played at the start of every call; recordings are kept for 90 days.
- Secure online paymentFor a reservation, the customer pays the reservation fee online; the product itself is paid for at the pharmacy, on collection. No payment by phone for a prescription.
- The switchboard guides, the pharmacist decidesNo dose, no interaction, no symptom. The switchboard provides a service: availability, reservation, delivery, opening hours, messages.
- The pharmacy stays in controlA transfer to the team at any moment, on a key or as soon as a pharmacist needs to answer. The scenarios, audios and opening hours remain the pharmacy's own.
- The number stays the pharmacy'sA call forward, which can be switched off at any time; transcriptions and recordings are only visible to the team, in Nexum Pro.
No medical advice. Any health question is passed on to the pharmacy team.
Personalisation
A voice assistant that sounds like the pharmacy, set by it.
The owner sets up the voice assistant from Nexum Pro, with no ticket and no intervention. Every setting below exists in the app.
The summary before saving: welcome, menu, hours. 
The welcome message, picked from the audio library. 
Opening hours, day by day: the voice assistant knows when the pharmacy is open. 
Four ways to supply an audio, including synthesis from a text.
- ● Available
Model & welcome
A pre-configured flow to start, a welcome message imported, generated, or recorded by microphone.
- ● Available
Menu and transfers
Menu options and the team's numbers to reach, with their order and ring duration.
- ● Available
Hours
The weekly schedule; outside these slots, transfers switch to the answering machine.
- ● Available
Reservations and delivery
Approval before payment, reservation fee paid online or a simple hold; delivery by Nexum Pharma or by the pharmacy.
- ● Available
Web redirection and recording
An SMS offers to continue on the web; call recording turns on if the pharmacy wants it.
- ● Available
Callers and audio library
A flow per caller type, all audio messages gathered in one place, ready to listen to.
Settings recorded in Nexum Pro on 16 September 2026. ● available in the app. Real back-office screenshots, no customer data.
Installation
In most pharmacies, everything connects to what is already there.
No change of carrier, no technician on site: a permanent call forward sends calls from the usual number to Nexum's dedicated line. If the pharmacy's line does not allow it, Nexum ships an already configured box.
Call forwarding, set up remotely
The pharmacy keeps its number and its carrier. It forwards its line to the number supplied by Nexum, from its phone or its carrier's interface, with the step-by-step guide in Nexum Pro. For customers, nothing changes: they call the same number as before.
- No technician, no change of carrier
- The pharmacy's number stays its own
- Can be switched off at any time
A dedicated line, on a 09 number
Nexum assigns the pharmacy a French 09 number on which forwarded calls arrive. That is the number the voice assistant answers; it appears in the Standard vocal area of Nexum Pro.
- Assigned at go-live
- One number per pharmacy, several for a pharmacy group
- Forwarding guide for each carrier
The Nexum box, ready to plug in
A Grandstream HT802 box delivered already configured: the network cable into the router, the power supply, the pharmacy's phone into the Phone 1 port. Seven guided steps, about ten minutes, and the lights turn blue. It carries the return line, with unlimited calls to landlines and mobiles in mainland France.
- Parcel: box, network cable, power supply, guide
- Automatic configuration in three minutes, no settings to adjust
- A single phone, or a “master” base and its handsets
Custom telephony
When the pharmacy's installation is more complex, the Nexum team adapts: several lines, several handsets, an existing switchboard to keep. It has been the case since the first pharmacies were equipped.
- Several linesThe voice assistant sits on each of the pharmacy's direct numbers (DDI): reception, counter, back office.● Available
- Configured transfersTo the counter, the back office or the pharmacy owner's mobile, ringing simultaneously or one after the other, with the pharmacy's hold audio.● Available
- Custom boxesWhen an existing handset or switchboard has to stay in place, Nexum orders and configures a box suited to the installation, before shipping.● Available
- Multiple integrationsPharmacy management software, Nexum Pro, WhatsApp, patient assistant: the same pharmacy plugs several channels into the same voice assistant.● Available
Prices excl. VAT as of 1 July 2026. Remote activation, in under 48 hours. Box: Grandstream HT802, customer guide of 16 September 2026.
Pricing
Three offers, excl. VAT,
no commitment.
The voice assistant on its own, or with the pharmacy's services around it. The details, the option builder and the commitment questions are on the Pricing page.
Essentiel
180 €/ month
To discover the voice assistant and free up the counter.
- Voice assistant 24/7, connected to the pharmacy's stock
- Reservation, delivery, transcribed voice message
- Call transfer to the team
- Nexum Pro: reservations, messages, statistics
Excl. VAT, no commitment · €49 one-off installation with the box
Premium
Most popular249 €/ month
All-inclusive, with one point of contact who takes care of everything.
- Everything in Essentiel, with no call limit
- Box or dedicated phone supplied and pre-configured
- Nexum Pharma 3-in-1 QR code and the pharmacy's online shop
- Premium voice and scripts tailored to the pharmacy
- Dedicated account manager
Excl. VAT, no commitment · installation included
Intégrale
349 €/ month
The whole Nexum suite, unlimited AI.
- Everything in Premium
- Unlimited Nexum Health AI: B2B agents, stock and sales analysis
- WhatsApp IA connected: conversation and ordering
- SMS and e-mail campaigns: monthly credit included
- Custom website, kept up to date by Nexum
Excl. VAT, no commitment
Prices excl. VAT. One week's free trial on each plan. Pharmacy groups and networks: quoted on request, contact us. See the Pricing page
Compare
Traditional switchboard, answering service,
voice agent or Nexum.
The table compares publicly documented features, not promises. What is not published is marked “not disclosed”. The full comparison details twelve needs and the cost of tool stacks.
| Situation | Traditional switchboard | Medical answering service | Tala | Fonio | Nexum |
|---|---|---|---|---|---|
| Answers 24/7, at night and on Sundays | answering machine | partial, office hours | yes | not disclosed | yes |
| Knows the pharmacy's real stock | no | no | partial, mentioned on the blog | not disclosed | yes |
| Reserves and takes payment at pickup | no | no | not disclosed | not disclosed | yes |
| Switches to the web by SMS: order, prescription, delivery | no | no | not disclosed | not disclosed | yes |
| Transfers to the team when a pharmacist has to answer | yes | yes | yes | not disclosed | yes |
| Unlimited calls, with no per-minute or per-call billing | not applicable | no | no | no | yes, Premium and Intégrale |
| Public price, excl. VAT per month | carrier subscription | €38.50 + €0.98 per call | €29 to €499 + minutes | €99, 1,000 min | €180 to €349 |
✓ documented · ◐ partial · ✗ absent from the public inventory · not disclosed: the vendor's page does not mention it · — not applicable
Reading taken on 16 September 2026 from the vendors' public pages (Fonio: reading published by vokai.fr on 9 August 2026). The table compares features, it does not grade anyone.
Sources: tala-assistant.com (pricing, healthcare, pharmacy blog), telesecretaire-mlg.fr (pricing, opening hours), vokai.fr (Fonio reading). Nexum: price list as of 1 July 2026.
Frequently asked questions
What pharmacy owners ask before connecting their switchboard.
What is the Nexum voice assistant for?
It answers the pharmacy’s calls, 24/7. It identifies the reason for the call — product availability, reservation, delivery, prescription, opening hours, message — and sees it through: reservation set aside, link sent by SMS, message transcribed, or transfer to the team. Fewer lost calls, and a counter no longer interrupted by repetitive questions.
Does the switchboard replace the pharmacy team?
No, it supports the team. It takes the repetitive calls — “do you have this product?”, “what time do you open?” — and transfers to the team anything that requires a pharmacist. No medical advice, ever: no dose, no interaction, no symptom. The team stays in control, and focuses on advice, dispensing and preparing prescriptions.
How is the switchboard installed, and how long does it take?
Remotely, with no technician and no change of operator: the pharmacy forwards its line to the number assigned by Nexum, using its operator's guide in Nexum Pro, and sets up its greeting, options and opening hours from the setup assistant. The voice assistant is set up and running in under 48 hours.
Is any hardware needed?
In most pharmacies, no: call forwarding is enough. When the line cannot receive transferred calls, Nexum ships a pre-configured Grandstream HT802 box: network cable to the router, power supply, phone on the Phone 1 port, about ten minutes in all. It carries the return line with unlimited calls to landlines and mobiles in mainland France, and accepts a single phone or a “master” base with its handsets. It is billed €49 once on Essentiel, included on Premium and Intégrale; for a more complex installation (several lines, existing switchboard), Nexum orders and configures a suitable box.
Is it compatible with the pharmacy’s management software and phone line?
The voice assistant reads the pharmacy's stock through the stock connection, a single connector to the main pharmacy management software providers; real-time reading depends on the software. On the phone side, it works by call forwarding with the current carrier; if the line doesn't allow it, the Nexum unit takes over.
What happens if the AI does not understand?
It does not guess. If the product is not recognised after confirmation, the switchboard offers to switch to the web by SMS — the customer completes their request on nexumpharma.fr —, to leave a transcribed message for the team, or to be transferred. The customer never leaves without a solution, and the pharmacy sees every call in its history.
Get startedThe switchboard,
The switchboard,
connected in one demo.
The demonstration runs on the pharmacy's own scenarios: its greeting, its opening hours, its stock. The calculator first puts a figure on what missed calls are costing it.
No commitment · no medical advice, ever