Standard vocal IA · David Illouz, pharmacy owner, Nanterre (92) ·
"Fewer calls, better sorted: the team has got time back to give advice."
A pharmacy in the Hauts-de-Seine where picking up the phone while a patient was waiting at the counter had become painful for the whole team. The owner's fear before installing the voice assistant: missing out on sales.
- Pharmacy
- Pharmacie Apothical Nanterre Université, 390 boulevard des Provinces Françaises, Nanterre (92)
- Pharmacy owner
- David Illouz
- What changed
- The AI answers availability questions, patients make bookings, the number of calls has dropped sharply
- Solutions used
- Standard vocal IA · Livraison
The pharmacy
Picking up the phone with a patient standing in front of you meant neglecting one or the other. At peak times, the tension spread through the whole team.
What the pharmacy owner says
“Before Nexum, picking up the phone with a patient in front of you was painful: you neglected one or the other, and at peak times it stressed out the whole team. The effect was felt quickly. The AI answers availability questions, patients make bookings, and the number of calls has dropped drastically.
My fear was missing out on sales: I have never had any negative feedback, and the team has more time for advice and add-on sales. With Uber Eats delivery, we do volume as well.
To a fellow pharmacist who is hesitating, I would say give it a try: there is no commitment.”
David Illouz, pharmacy owner, Nanterre (92)
Key takeaways
The owner names the most widespread fear — missing out on sales by no longer picking up — and finds the opposite: the time freed up goes into advice and add-on sales. He links the voice assistant and delivery as two effects of one and the same movement.
Let's see what Nexum would change in the pharmacy
A demo led by a pharmacist from the Nexum team, on the pharmacy's own call and order flows.