Coworkers IA · one foundation, every solution
Nexum Health AI,the Coworkers IA in every Nexum solution.
Nexum Health AI is the AI written by Nexum: the same agents everywhere, and never medical advice.
- More than 400 pharmacies equipped(September 2026)
- No medical advice, by design
- HDS-certified hosting
- PharmagoraPlus Innovation Award 2026
- HDS-certified hosting
- GDPR compliant
- French software publisher
- R&D programme supported by Bpifrance
- All agents written in-house
Innovation Award: PharmagoraPlus, March 2026. HDS-certified hosting (French health-data certification), GDPR, agents written in-house: Nexum Technologies deck, 2026.
Three assistants, one foundation
Three assistants,the same base behind them.
The customer, the team and the pharmacy do not have the same questions. Yet they share the same foundation: the same agents, the same catalogue, the same rule. Each assistant is just a different way in.
For the customer
The patient assistant
It answers service questions: a product, availability, a reservation, opening hours, an order. The rest is passed on to the team.
It speaks in
- App
- Messaging
For the team
The pharmacy assistant (B2B agent)
Helped by the Coworker IA on the Nexum Pro platform, it assists the team on its own tools: finding an order, preparing a restock, answering a partner with the pharmacy's data.
It speaks in
- Nexum Pro
For the pharmacy
The internal assistant
The dashboard becomes a conversation: ask, and the action is carried out in Nexum Pro. In progress.
It speaks in
- Nexum Pro
Available: the Pharmacy agent, which analyses prices, stock and margins and proposes adjustments and promotions. Under study: specialised drug research, a dedicated model.◐ Coming
A connected ecosystem
Written once,plugged in everywhere.
The agents are not one more channel: they are the cross-cutting building block. The voice assistant, WhatsApp, the app, the pharmacy's website and Nexum Pro call the same agents, which read the same stock.
Standard vocal IA
the call understood, the product recognised, the stock queried, the call transferred when needed
● AvailableWhatsApp
the same assistant on the pharmacy's number, the team picks up the thread in Nexum Pro
● AvailableNexum Pharma
app and website: product search, availability, reservation, order
● AvailablePatient assistant
the service conversation, in the app and on the web
● AvailableNexum Pro
transcribed voice messages, sorted requests, agents for the team
● AvailablePrescription
read line by line, matched against the catalogue; the pharmacist validates
● AvailableThe Pharmacy agent
in Nexum Pro: prices, stock movements and margins → adjustments and promotions proposed
● AvailableStock connection
what they read: the pharmacy's real stock, the same for all
● Available
Nothing to re-enter
What an agent understands on the phone or in a message arrives in Nexum Pro already qualified: product identified, request sorted.
The same stock
A single catalogue, the pharmacy's. The voice assistant, WhatsApp and the app read the same availability, at the same moment.
The same rules
No medical advice, whatever the channel. The rule is written once, in the agents, not in each solution.
The agent catalogue
Six agents,a precise role for each.
The same foundation, six entry points: the customer, the documents they submit, the pharmacy's WhatsApp number, the team at the counter, the tool itself, the pharmacy's data. Each agent is described by what it does, its status and the solutions where it is in service.
- ● Available
- ◔ Rolling out
- ◐ Coming
- Statuses as of 17 September 2026.
Agent 01 · For the customer · 1/2
The Patient assistant: it finds the pharmacy, the product, and reserves.
A single assistant takes calls and questions, and connects them to the pharmacy's stock and services.
- Find the pharmacy
- Search for a product
- Reserve, order
- Upload a prescription
- Book an appointment
- It understands speechSeveral transcription engines vote on the same call; a misheard medicine name is brought back to its exact form. A message left overnight arrives transcribed and classified, with a flag if it is urgent.
- It finds the productA box colour, a brand, a dosage: the reference is found in the pharmacy’s stock, and an equivalent is offered when it is out of stock. More than 230 corrections learned (sales deck, 2026).
- It reserves, orders, books appointmentsLive availability, a box set aside, an order, an appointment: every answer leads to an action in the pharmacy. An uploaded prescription is read line by line (◔ rolling out).
- Standard vocal
- Nexum Pharma
- Website
- Nexum Pro
Agent 01 · For the customer · 2/2
The Patient assistant: it gets it delivered, keeps the customer informed, and hands over to the team.
After the order, the same assistant tracks the delivery, keeps the customer posted, and hands off to the team.
- Get delivered, pick up
- Be notified
- Track the order
- Ask a service question
- Be transferred to the team
- It gets it delivered, then keeps the customer informedThe order leaves the pharmacy, prepared by its team; the customer follows the courier, the arrival time and the handover code, and is notified at every step, on the channel they chose.
- It connects the ecosystemA call to the voice assistant, a WhatsApp message, the app or the website: the same thread. The request lands in Nexum Pro already qualified, and the team picks up where the assistant stops.
- It hands over to the teamNo medical advice. Any health question is passed to the pharmacy team — by phone, in the thread or through a callback. The rule is the same on every channel.
- Voice assistant
- Nexum Pharma
- Website
- Nexum Pro
Agent 02 · Health documents
The Reading agent: a visual agent, trained for health documents.
A dedicated agent reads what the customer submits: prescription, photo or PDF. It never gives advice.
3 lines read · 100% match
- Wegovy 0.25 mg1 pen · 1 inj./weekOn the shelf
- Wegovy 0.5 mg1 pen · after 1 monthTo order
- Wegovy 1 mg1 pen · after 2 monthsTo order
Real prescription from the reading project, anonymised: doctor renamed, fictitious person.
- The prescription, line by line● AvailableA skewed photo or a multi-page PDF: every line is read, matched against the pharmacy’s catalogue, and what is on the shelf is flagged before the customer comes in.
- The customer file’s documents◐ ComingHealth insurance card, top-up insurance, certificates: the documents already uploaded to the Nexum Pharma app, read to prepare dispensing.
- The pharmacist validatesReading prepares, it does not dispense: nothing leaves without the pharmacist’s validation, and the pharmacist alone remains in charge of dispensing.
- Never adviceNo medical advice. Any health question is passed on to the pharmacy team.
- Nexum Pharma
- Patient assistant
- Nexum Pro
Agent 03 · On the pharmacy’s number
The WhatsApp agent: the same assistant, on the pharmacy’s number.
The pharmacy keeps its number; the agent answers with its data. The team picks up the thread whenever it wants, from Nexum Pro.
- The customer, recognised by their number◔ Rolling outNo account to create: the number is enough, and the order and reservation history follows.
- Everyday requests, in the threadOrder, reservation, availability, opening hours, uploaded prescription: the pharmacy’s real stock, in the reply.
- The team takes over the conversation◔ Rolling outFrom Nexum Pro, on the web as on mobile: same thread, same history. The customer does not change channel.
- Campaigns◔ Rolling outA promotion, a new product, a seasonal reminder sent to customers who have opted in, from the same number.
- Nexum Pro
Agent 04 · For the team, in Nexum Pro
The Pharmacy assistant (B2B agent): one question, and the action follows.
In Nexum Pro, the team asks its question in plain language and gets the action, prepared from the pharmacy's data.
Where is Mr R.'s order, placed last night?
Order C-2417: in preparation since 9:12 am. Two lines ready, one expected from the wholesaler at 2 pm.
Prepare this week's restock.
14 products below the threshold. Proposal ready, to be validated before sending to the wholesaler.
- Find an orderWhere yesterday’s order stands, what is missing, what is ready: the answer comes from the team’s queue, not from a screen to open.
- Prepare a restockReferences below the threshold gathered into one proposal, to validate before sending to the wholesaler.
- Track a loan, reply to a partnerA loan between fellow pharmacists, a request from a laboratory or the pharmacy group: the answer draws on the pharmacy’s data.
- Recommendations, in the same conversation● AvailableDormant items, recurring stock-outs, a campaign to anticipate: the Pharmacy agent’s suggestions arrive in this same thread, for the team to approve.
- Nexum Pro
Agent 05 · The tool itself
The Internal assistant: Nexum Pro takes instructions.
The Pharmacy Assistant acts on the pharmacy's data; the Internal Assistant drives the tool, by voice or in writing.
- The dashboard becomes a conversationOpen today’s deliveries, change an opening time, prepare a message: the request replaces the journey through the menus.
- By voice or in writingAt the workstation as on mobile, the team dictates or types; the action is displayed and confirmed before it is applied.
- Two layers, not two toolsThe Pharmacy assistant answers with the data — an order, a stock level, a partner. The Internal assistant drives the tool — a screen, a setting, an action. The foundation is the same.
◐ ComingSpecialised medicine search: a model dedicated to French medicines, for product recognition and search — never for advice. Under study.
- Nexum Pro
Agent 06 · The pharmacy's data
The Pharmacy agent: prices, stock, margins, promotions.
It analyses prices, stock movements and missing margins, and proposes margin adjustments and products to promote, automatically.
- Stock12 references dormant for 90 daysClear out, remove from automatic reorderingTo validateDismiss
- SalesRecurring shortage on a seasonal reference, 3 times in 2 monthsRaise the reorder thresholdTo validateDismiss
- DataStock gap between management software and sales on 4 referencesCheck the shelf inventoryTo validateDismiss
- OpportunitySun care: sales up at this time last yearPrepare the WhatsApp campaignTo validateDismiss
- Dormant productsThe references that have not moved for months, spotted before stocktaking, with a proposal: clear them out, stop reordering them automatically.
- Recurring shortagesThe same reference missing several times in a season: the reorder threshold to raise, proposed with the sales that justify it.
- Margins and pricesA missing margin, an off-market price or an incomplete product sheet: the gap is flagged and a margin adjustment proposed, for the team to approve.
- Products to promoteAn item that isn’t selling, a season coming up: the promotion is proposed automatically, ready for the app or the WhatsApp number, to approve before sending.
● AvailableNothing is applied without the team: every recommendation is a proposal, approved or dismissed in Nexum Pro.
- Nexum Pro
The shared foundation
One technical base,shared by every agent.
The agents are not twelve projects: they rest on a single infrastructure, written by Nexum. It is what keeps the rule identical everywhere, and the service reliable even when an AI provider goes down.
- A single entry point to the modelsAll agents go through the same door. If an AI provider stops responding, the switch to the next one is automatic.● Available
- Transcription by voteSeveral engines listen to the same audio; the text kept is the one they agree on. A product name misheard by one is caught by another.● Available
- Hallucination detectionSilence is never taken for a sentence. A known transcription artefact is cleared and flagged before an agent replies to it.● Available
- Synthetic voice hosted by NexumThe voice assistant's voice is generated on Nexum's infrastructure, with an external provider as backup.● Available
- Health data never loggedFor voice assistant exchanges, the content is not kept by the gateway: the option is closed by design.● Available
- Sovereign AI infrastructureModels hosted in France, on servers controlled by Nexum, as part of an R&D programme backed by Bpifrance.◔ Rolling out
Sources: technical sheet of Nexum's AI gateway (12 September 2026); AI agents R&D programme backed by Bpifrance.
“No agent is put into service for show: each starts from a friction observed in a pharmacy, and disappears behind it.”
The rule
One rule,written into every agent.
No medical advice. Any health question is passed on to the pharmacy team.
Whatever requires a pharmacist is transferred: on the phone, the call goes to the team; in a thread, the message is handed over with its context; in the app, a call-back is offered. The rule is not rewritten solution by solution: it lives in the agents, and therefore everywhere.
Responsibility does not move.Nexum Technologies deck, 2026
What they do
Opening hours, stock, reservation, order, appointment, message: a service, with the pharmacy's data.
What they pass on
Any question about health, a treatment or a dose: to the pharmacy team, without answering it.
Who decides
The pharmacist validates every dispensing. An agent dispenses nothing, advises nothing.
A conversation, a call, a reservation and an order: the same object, seen from four angles.
Whatever channel the customer comes in on, the request lands in the same place. The team works on one screen, not seven.
- The callUnderstood by the voice assistant, it becomes a qualified request: product identified, availability checked.
- The conversationWhatsApp, app, website: the same thread, the same assistant, and the team taking over whenever it wants.
- The reservation and the orderWhat the agent understood ends up in the team's queue, with no re-keying, with the stock already checked.
- One screenNexum Pro brings everything together: it is not a reporting dashboard, it is the tool the team keeps open.
Frequently asked questions
What pharmacy owners ask about Nexum's Coworkers IA.
Can the agents give advice about a treatment?
No, never. No medical advice. Any health question is passed on to the pharmacy team. The rule is written into the agents themselves, not into each solution: on the phone, in WhatsApp or in the app, a question about a dose, a treatment or a symptom is handed to the team, which answers. The pharmacist remains the only one who advises and dispenses.
Are they the same agents on the phone, on WhatsApp and in the app?
Yes. Product search, prescription reading, transfer and safeguards are the same agents, called by the voice assistant, by WhatsApp, by the app and by Nexum Pro. They read the same catalogue, the pharmacy's. A correction learned on one channel applies to the others.
What happens if an AI provider goes down?
All the agents go through a single entry point, written by Nexum, which automatically switches to another provider when the first stops responding. The switchboard does not stop. For transcription, several engines listen to the same audio: the text kept is the one they agree on.
Where is the data hosted?
With an HDS-certified hosting provider (French health-data certification), in France, in compliance with GDPR. For the voice assistant, the content of the exchanges is not kept by the AI gateway. Models hosted in France on infrastructure controlled by Nexum are rolling out (◔), as part of an R&D programme supported by Bpifrance.
Which agents are available today?
Voice understanding, product search, WhatsApp conversation, patient assistant, prescription reading, pharmacy assistant (B2B agent), pharmacy agent (prices, stock, margins), voice messages, handover and safeguards, hallucination detection: ● available. Internal assistant: ◔ rolling out. Specialised drug research: ◐ under study. Every card in the catalogue shows its status.
Does the pharmacy need to install or configure anything?
Nothing to install: the agents live in the solutions the pharmacy already uses. The voice assistant, WhatsApp and the app call them with the pharmacy's settings — opening hours, services, transfer rules. Configuration is done once, with Nexum, at go-live.
The agents,
connected in one demo.
The demonstration runs on the pharmacy's data: its catalogue, its opening hours, its transfer rules. On the phone, on WhatsApp and in the app, the same agents.
No commitment · no medical advice, ever