Standard vocal IA · Ilan Krief, pharmacy owner, Pharmacie SO OUEST, Levallois-Perret (92) ·
"Bookings work hugely well: I have won back customers I did not have."
A pharmacy in the Hauts-de-Seine that came to Nexum "out of trust and on a gut feeling". What grew the most was not what was expected: bookings, then delivery.
- Pharmacy
- Pharmacie SO OUEST, 22 bis rue d’Alsace, Levallois-Perret (92)
- Pharmacy owner
- Ilan Krief
- What changed
- Bookings bring in patients the pharmacy did not have; every booking is confirmed to the patient
- Solutions used
- Standard vocal IA · Livraison
The pharmacy
The telephone rang non-stop. The owner installed the voice assistant with no particular expectation, at the moment that felt right to him.
What the pharmacy owner says
“I came to Nexum out of trust and on a gut feeling: it was the right time. Since then, the telephone no longer rings non-stop. What works hugely well is bookings: I take a lot of them, and I have won back customers I did not have. We confirm every booking to the patient, and they are delighted to get a reply.
The team took it very well, we even make a game of it: as soon as a courier comes through the door, we wonder whether we have missed an order… and sometimes he is just coming in to buy a bottle of water.
Delivery is taking up more and more space with us. I am convinced it is going to become a real pillar of the pharmacy.”
Ilan Krief, pharmacy owner, Pharmacie SO OUEST, Levallois-Perret (92)
Key takeaways
Bookings do not merely sort calls: they bring in patients who were not customers. The owner sees delivery becoming a pillar of the pharmacy, not a side service.
Let's see what Nexum would change in the pharmacy
A demo led by a pharmacist from the Nexum team, on the pharmacy's own call and order flows.