Pharmacy click & collect and appointments.
Click & collect in a pharmacy lets the patient reserve a product online, then collect it at the counter, already prepared. Pharmacy appointment booking, for its part, lets the patient choose a slot for a pharmacy service. With Nexum Pharma, the website and app in the pharmacy's name, reservation and click & collect are ● Available; appointment booking is ◔ Rolling out.
1. Definitions
Online pharmacy reservation means asking the pharmacy to set a product aside, after checking that it is available. Click & collect goes all the way: the team prepares, the patient is notified, they come and collect.
Pharmacy appointment booking lets the patient reserve a slot for a pharmacy service: vaccination, tests, consultations. The patient chooses the type, then the time, and receives a confirmation.
2. Pharmacy side: what it offers its patients
With Nexum Pharma, the pharmacy has a website and an app in its own name, linked to its management software. It offers there:
- A full listing: address, opening hours, open or closed, on-call rota, services · ● Available.
- Reservation and click & collect, from the pharmacy's real stock · ● Available.
- Prescription upload as a photo or a PDF, validated by the pharmacist before any preparation · ● Available.
- Chat with the pharmacy: the patient writes, the team replies from Nexum Pro · ● Available.
- Appointment booking at the pharmacy · ◔ Rolling out.
All requests arrive in the same Nexum Pro queue, whatever the channel: the team sees what is reserved, what is ready and what has been collected.
3. Patient side: how a pickup works
- 1.They find their pharmacyOn nexumpharma.fr or in the app, they open their pharmacy's listing, or arrive there through the QR code displayed in the window.
- 2.They check availabilityThe answer comes from the pharmacy's real stock. In case of a stockout, an equivalent can be offered.
- 3.They reserveThe product is set aside in their name. If they have a prescription, they upload it as a photo or a PDF.
- 4.They are notifiedThe team prepares the order; the patient receives a pickup code when it is ready.
- 5.They come to the counterThey show their code, the team hands over the order. The pharmacist dispenses and answers their questions.
4. Booking an appointment at the pharmacy
Appointment booking is ◔ Rolling out in Nexum Pharma. The patient will be able to book a slot from the pharmacy's listing: vaccination, tests, consultations. The exact scope is specified at go-live.
The same journey is rolling out in the chatbot: the type of appointment, then the slot, then the confirmation with a QR code, in the conversation.
5. Reserving through the website, the chatbot or the phone
Reserving at a pharmacy does not only go through the website. The pharmacy's chatbot checks availability and sets the product aside; the pickup pass arrives in the conversation. The AI voice assistant also takes reservations by phone.
In every case, the request joins the same Nexum Pro queue. The patient chooses the channel; the team has only one screen to follow.
Nexum Pharma →The chatbot →The voice assistant →
6. What does not change
Reserving online takes nothing away from the pharmacist's role. An uploaded prescription is validated by the pharmacist before any preparation, and it is at the counter that the pharmacist dispenses.
The chatbot provides a service: availability, reservation, opening hours, on-call rota. No medical advice: any health question is passed on to the pharmacy team. Prescriptions are hosted in France on HDS servers.
7. Frequently asked questions
How does click & collect work in a pharmacy?
The patient checks the availability of a product on their pharmacy's website or app, then reserves it. The team prepares the order and sends a pickup code. The patient comes to the counter, shows the code and collects the order.
Can you reserve with a prescription?
Yes. The patient uploads the prescription as a photo or a PDF when reserving. It is hosted in France on HDS servers, and validated by the pharmacist before any preparation.
Is appointment booking already open?
Appointment booking at the pharmacy is ◔ Rolling out. The patient will be able to book a slot from the pharmacy's listing or in the chatbot (vaccination, tests, consultations). The exact scope is specified at go-live.
Is the stock shown reliable?
Availability comes from the pharmacy's management software, connected to Nexum. Depending on the software, stock is read in real time or synchronised periodically.
What happens if the product is not available?
The patient knows before making the trip. An equivalent can be offered, and the chatbot can point to nearby pharmacies that have the product in stock. For any question about a treatment, the patient is directed to the pharmacy team.
How does a pharmacy offer these services?
With Nexum Pharma, connected to its management software. The pharmacy sets its opening hours and settings in Nexum Pro, where it also finds all reservations, at the counter or on mobile.
For a patient: the app and website of their pharmacy are on nexumpharma.fr. For a pharmacy: a Nexum Pharma demonstration, on its own services.