The pharmacy chatbot,
with the pharmacy's data.
Hours, product availability, reservation, order tracking, appointments: the patient assistant is the Nexum Health AI chatbot. It answers with what the pharmacy knows, and passes the rest to the team. Never any medical advice.
No medical advice. Any health question is passed on to the pharmacy team.
What it does
Opening hours, stock, reservation, ordering, appointments, contact: a service, using the pharmacy's data.
What it passes on
Any question about health, a treatment or a dose: to the pharmacy team, without answering it.
Who decides
The pharmacist validates every dispensing. The assistant dispenses nothing.
What the customer asks
One question,one answer that comes from the pharmacy.
Every answer comes from the pharmacy's data: its listing, its stock, its orders, its diary. Nothing is made up; what is not known is passed on to the team. Statuses as of 16 September 2026.
● Available in the app◔ Rolling out◐ Coming
Are you open on Sunday?
● AvailableOpening hours, on-call duty, public holidays
Today's opening, the full week, exceptional closures: read from the pharmacy's listing.
Do you have Levothyrox 100 in stock?
● AvailableAvailability, from the real stock
The pharmacy's connected stock, and that of nearby pharmacies when it does not have the product. Reservation in one move.
Put a box aside for me
● AvailableReservation and click & collect, in real time
The product is set aside, the pickup pass arrives in the conversation; the customer comes in, the pharmacist dispenses.
Where is my order?
● AvailableDelivery tracked in real time
Confirmed, prepared, on its way, delivered: every step, the courier leaving from the pharmacy's stock, the handover code.
Which pharmacy is on call tonight?
● AvailableOn-call duty and nearby pharmacies, on the map
The on-call pharmacies and the nearest ones, with directions, from Nexum data.
I'd like a vaccination appointment
◔ Rolling outAppointments at the pharmacy
Vaccination, tests, consultations: the type, then the slot, then the confirmation with a QR code, in the conversation.
Is the pharmacy busy right now?
● AvailableFootfall and ticket
The estimated waiting time at the counter, and a ticket taken from home to come at the right moment.
A subscription for my magnesium?
● AvailableRenewable subscriptions
Like an order, but one that comes back: chosen frequency, paused during holidays, cancellable at any time.
Where can I order my prescription?
◔ Rolling outThe prescription analysed, the right pharmacy suggested
The uploaded prescription is read, and the assistant suggests the pharmacy where the most products are available. The pharmacist validates.
How much have I spent in recent months?
● AvailableSpending, receipts, loyalty
A clear chart of spending, receipts, loyalty points: the customer stays in control of their budget.
Show me my pharmacy's QR code
● AvailableQR code, public link, shop window
A QR code in the window, a public link: the pharmacy's listing, an appointment or a product open directly.
I'd rather carry on over WhatsApp
● AvailableThe channel the customer prefers
WhatsApp, SMS, app or voice assistant: the same conversation, the same account, the same assistant.
A single account
The same account,the whole ecosystem behind it.
The customer has a Nexum Pharma account. The assistant, the app and the website share it: their orders, their reservations, their pharmacy. And behind the assistant, the same building blocks as the rest of Nexum.
Stock connection
the real stock, the one the voice assistant also reads
● AvailableNexum Pro
every order, reservation or message lands in the team's queue
● AvailableDelivery
courier called on validation, from the pharmacy's stock
● AvailablePayment
paid directly into the pharmacy's account
● AvailableNexum Pharma
app and website: same basket, same history
● AvailableStandard vocal IA
the same six-key protocol: a button here, “press 1” on the phone
● AvailablePrescription
uploaded in the chat, read, validated by the pharmacist
◔ Rolling out
Nothing to re-enter
The assistant writes into the same orders as the app: the team finds them in Nexum Pro, in the same place.
Nothing to reinstall
A pharmacy already on Nexum Pharma has the assistant: same catalogue, same opening hours, same delivery settings.
Nothing separate
A single customer account, a single back office. What happens in the chat shows in the app, and vice versa.
In Nexum Pharma, or on its own
In the app,and everywhere the pharmacy wants to be.
The assistant lives in the Nexum Pharma app. It also lives on its own: a link opens the pharmacy's listing, an appointment or a product directly. That is what makes possible the QR code in the window, the link sent by message and the chat placed on the pharmacy's website.
In the app
The customer opens the assistant from Nexum Pharma: a product found in the chat is added to the same basket as in the app.
● Available
Public link and QR code in the window
A link opens the assistant on the pharmacy's listing, with nothing to install. Printed as a QR code, it goes in the window and at the counter.
● Available
On the pharmacy's website
The same assistant, embedded on the pharmacy's website: it opens its listing, its opening hours, its services, and takes the order.
● Available
WhatsApp
The same assistant replies in the customer's WhatsApp conversation with the pharmacy: simple questions settled, order placed, the rest passed on to the team.
● Available
- Hello, do you still have Doliprane 1000?18:41
- Pharmacy assistantHello! Yes, 6 boxes on the shelf at La Grande Pharmacie du Bac. Shall I set one aside for you? Collection possible until 7:30 pm.18:41
- Yes please, I'll come by at 7 pm.18:42
- Pharmacy assistantIt's reserved: collection code 4821. The team has been notified. For any question about a treatment, a pharmacist will answer you here.18:42
Sample conversation, fictional data. The WhatsApp name and look belong to Meta.
The same assistant,in the WhatsApp conversation.
Many patients already message their pharmacy on WhatsApp. Same account, same stock, same Nexum Pro queue.
- Repetitive questions, absorbed“Are you open?”, “do you have it in stock?”, “where is my order?”: an immediate answer, without tying up the counter.
- An order from the threadThe product is reserved or ordered within the conversation; it arrives in the team's queue like an order from the app.
- The team takes over when neededA health question, a special case: the assistant hands over, in the same thread, without the customer changing channel.
Getting in touch
It does not replace the pharmacy,it leads to it.
When the request goes beyond the service, the assistant shows where to click. Everything reaches the team, with context.
- Call, in a single tapThe pharmacy's number is displayed, with the switchboard menu: the customer knows what to press before even calling.
- Leave a written messageThe message goes to the team; the customer sees when it is received, read, then the reply, in the same thread.
- Leave a voice messageTwenty seconds of voice, transcribed for the team. Useful when writing is difficult.
- Get a call back at the right timeThe reason, the slot, the number: the request arrives in Nexum Pro, and the pharmacy calls back when it can.
Assistant screens, fictional data. Direct messaging with the team is ◐ coming; calling and call-back requests are ● available.
The Coworkers IA behind it
A chat in front,Coworkers IA behind.
The chat is the conversation with the customer. Behind it are specialised Coworkers IA — the same ones in the app, on WhatsApp, on the voice assistant and in Nexum Pro. None exists for its own sake: each answers a problem observed at the counter.
Observed in pharmacies
A prescription photographed at an angle, a six-page PDF, an illegible line: everything is re-entered by hand, and the customer comes in only to learn that a product is missing.
Prescription reading
It reads every line, matches it against the pharmacy's catalogue and flags what is on the shelf and what is missing. It reads only the logistics: the pharmacist validates, nothing is dispensed without them.
Deployed in
- AI chat
- Nexum Pharma
- Nexum Pro
Observed in pharmacies
“The blue box for the throat”, a photo of the packaging, a twenty-second voice message: the customer describes, the team guesses.
Transcription and product recognition
It transcribes the voice, reads the packaging in the photo, understands an approximate name, and finds the product in the pharmacy's catalogue. The request reaches the team already understood.
Deployed in
- AI chat
- Standard vocal
- Nexum Pro
Observed in pharmacies
The customer does not know whether the product is in stock, nor in which pharmacy; they call the counter, or go and look elsewhere.
Smart product assistant
It searches the pharmacy's real stock — the same catalogue as the voice assistant — and offers availability, reservation, and the nearest pharmacy in the network when needed.
Deployed in
- Nexum Pharma
- AI chat
- Pharmacy website
- Standard vocal
Observed in pharmacies
Customers already write to the pharmacy's WhatsApp, especially at times when no one can answer.
WhatsApp conversation
The same assistant, on the pharmacy's number: opening hours, availability, order, submitted prescription. The rest is passed on to the team, in the same thread, with the context.
Deployed in
- Nexum Pro
Observed in pharmacies
The pharmacy does not only talk to customers: wholesalers, laboratories, the pharmacy group, peers for a stock loan. These exchanges happen over the phone, between two customers.
Dedicated B2B agents
Agents reserved for the pharmacy's professional exchanges: preparing a restock, following a stock loan between pharmacies, replying to a partner with Nexum Pro data.
Deployed in
- Nexum Pro
And all the others
Every agent is documented the same way: the problem, what it does, where it is deployed, its status.
See all the agents →
The same switchboard
A button in the chat,“press 1” on the phone.
The chat and the voice assistant share the same six-step protocol: the same service, whether the patient writes or calls.
- Talk to a pharmacistbutton · key 1
- Orders and prescriptionsbutton · key 2
- Appointmentsbutton · key 3
- Leave a written messagebutton · key 4
- Leave a voice messagebutton · key 5
- Get a call backbutton · key 6
The prescription
◔ Rolling outThe prescription is uploadedin the conversation.
The patient sends a photo or PDF in the chat; the team checks it before validating. Nothing is dispensed without the pharmacist.
- UploadedPhoto, gallery or file: the prescription arrives in the conversation, from the phone or the computer.
- ReadEach line is recognised, with its confidence level, and matched against the pharmacy’s catalogue.
- CheckedThe team corrects a line if needed, confirms availability, and decides what is prepared.
- ValidatedCounter pickup, delivery, or waiting for a product: the customer is told what happens next.
Secure, within its remit
A complete assistant,that stays in its place.
The assistant is powerful because it is connected to everything; it is safe because it does not step outside its remit. The rules are written into the assistant itself, and the pharmacy team keeps control of everything related to health.
- The AI guides, the pharmacist decidesAn absolute rule, written into the assistant's rules: no dosage, no interactions, no symptoms. Any health question is referred to the team.
- HDS hosting, in FranceHealth data is hosted in France, on HDS servers.
- GDPR-compliantDocumented processing, patient rights exercised from their account.
- The pharmacy's data, nothing elseProfile, opening hours, stock, orders, diary: the assistant answers with what the pharmacy knows. It does not make things up.
What it does
- Opening hours and on-call pharmacies
- Availability and pharmacy stock
- Reservation and click & collect
- Order and payment
- Order tracking and delivery
- Appointments at the pharmacy
- Contact and message to the team
- QR code in the window, public link, embedded chat
What it does not do
- Medical advice
- Dosage
- Interactions between treatments
- Opinion on a treatment
- Medical referral
- Diagnosis
No medical advice. Any health question is passed on to the pharmacy team.
On the pharmacy side
Fewer calls,and nothing lost.
What the assistant settles no longer rings at the counter. The rest reaches the team in Nexum Pro, with full context.
- Orders and reservations in the Nexum Pro queue● Available
- Call-back requests and messages◐ Coming
- Appointments in the pharmacy’s diary◔ Rolling out
- The voice assistant, for those who call● Available
Everything it can display
Opening hours, stock, reservation, order, delivery, on-call duty, appointments, catalogue, contact: every answer has its screen. Fictional data.
Frequently asked questions
What pharmacy owners ask before opening the assistant to their customers.
Can the assistant answer a health question?
No, never. No medical advice. Any health question is passed on to the pharmacy team. The rule is written into the assistant's own rules: as soon as a request touches on health, a treatment or a dose, it hands it over to the team, which answers. The pharmacist remains the only one who advises and dispenses.
Where do its answers come from?
From the pharmacy, and only the pharmacy: its listing (hours, on-call, services, contact), its real stock — the same stock connection as the voice assistant —, its orders and its schedule. What it doesn't know, it doesn't invent: it says so, and points to the team.
Do the pharmacy's customers have to create a new account?
No. The Nexum Pharma account is used for the chat, the app and the website: a single login, the same orders, the same history. A link or a QR code opens the conversation in the browser, with nothing to install.
What happens when it does not know?
It says so, and offers the team: a message to the pharmacy, a callback request, or the pharmacy's voice assistant. The chat and the voice assistant share the same six-key protocol: what is a button in the conversation is “press 1” on the phone.
Where do the requests land?
In the tools the pharmacy already has. Orders and reservations land in Nexum Pro (● available); the team prepares them from its stock and payment goes to the pharmacy's account. Messages and callback requests are coming (◐); appointment booking is rolling out (◔).
Is it included with Nexum Pharma?
The assistant is part of the pharmacy's platform: it lives in Nexum Pharma, on the pharmacy's listing, and independently via link, QR code or chat embedded on the pharmacy's website. The terms are on the Pricing page.
The pharmacy's assistant,
from tomorrow.
It answers with the pharmacy's listing, stock and orders. The demo runs on the pharmacy's own data, within forty-eight hours.
No commitment · no medical advice, ever